1 reviews | Active since May 2017
I need urgent an intervention from Nedbank
<p>Nedbank is a bank i believed that they have the interest of small businesses at heart due to their TV programs they use to support small businesses due to that, i decided to open account and acquired POS with them for my new small business (Klinland Import and Export Marketing) and i deal on Car spare parts.</p> <p>A customer bought from our shop parts of R147500.00 paid by swiping on the 17/04/2017 which we confirmed approval and the sms from on the customers phone we released the goods to the customer and after few day of not receiving the money in my account i followed up with calls to merchant department.</p> <p>However it took about 1month for then to give me a concrete answer to say that the customers bank suspected of ***** to cut matters short i went to extent of talking with customers bank and they informed me that the money has been released to Nedbank and a lady by the name Naidoo told me that she had referred it to to the ***** investigating department . That is where a met the worse staffs of Nedbank Jonny and Marius from Newtown office Johannesburg these guys are not ready to listen to me and they predetermined seize my fund for a simply reason that during the time of filling the forms in the bank my bank allowed my residential address to be used as my business address to them it make me a laired and ********** address, that they will keep my money for 6months and may not even release it to me and that they will terminate doing business with me. Even though i went to my banker to to explian the address issue to them and subsiquently change it since my lease contract is now availabl. I found their treatment to have racial under tone on the way they treated me.</p> <p>Is over 6weeks now, as a small business my good gone and my money stuck with Nedbank, how will my business survive? Do they understand the damages it has caused my business?</p> <p>Please someone must investigate this matter. My number is ********** 909, office ********** 690</p> <p> </p> <p> </p> <p>Nedbank is a bank i believed that they have the interest of small businesses at heart due to their TV programs they use to support small businesses due to that, i decided to open account and acquired POS with them for my new small business (Klinland Import and Export Marketing) and i deal on Car spare parts.</p> <p>A customer bought from our shop parts of R147500.00 paid by swiping on the 17/04/2017 which we confirmed approval and the sms from on the customers phone we released the goods to the customer and after few day of not receiving the money in my account i followed up with calls to merchant department.</p> <p>However it took about 1month for then to give me a concrete answer to say that the customers bank suspected of ***** to cut matters short i went to extent of talking with customers bank and they informed me that the money has been released to Nedbank and a lady by the name Naidoo told me that she had referred it to to the ***** investigating department . That is where a met the worse staffs of Nedbank Jonny and Marius from Newtown office Johannesburg these guys are not ready to listen to me and they predetermined seize my fund for a simply reason that during the time of filling the forms in the bank my bank allowed my residential address to be used as my business address to them it make me a laired and ********** address, that they will keep my money for 6months and may not even release it to me and that they will terminate doing business with me. Even though i went to my banker to explained the address issue to them and subsequently change it since my lease contract is now available. I found their treatment to have racial under tone on the way they treated me.</p> <p>Is over 6weeks now, as a small business my good gone and my money stuck with Nedbank, how will my business survive? Do they understand the damages it has caused my business?</p> <p>Please someone must investigate this matter. My number is ********** 909, office ********** 690</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Clinton Igbozuwike
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Clinton Igbozuwike
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
