I need my balance please, from Legal department, can it be so difficult?

I am so upset, I feel like swearing. You know, I never thought that such a big company can just not care enough to assist me. This is the Tenth time, In five months, I get the same experience. They said my balance is with the Personal Loans Legal department, but I can't go through to that department. Agents have all tried to put me through, my call just goes off, all of them. They give me their direct number, it doesn't go through. What is so special about them that they can just ignore my request, because even the agents have emailed them my details, No One ever comes back to me, not by email or by phone call. I was so disappointed that even the Call centre Managers are always looking for excuses not to speak to customers. The agent tried so hard not to put my call to the Manager, I insisted, then she did. She put me through to some inefficient Manager, an African lady, I think her name was Sindy or something, She just took my cell number and she said she would follow up. That was the last time I ever spoke to her. I am so disappointed at Nedbank, that everyone that I have spoken has no interest at taking my matter personally and following up for me and coming back to me. All I need is my balance, so I can just pay it off. Then my life can be unstuck again. I am really mad.