I need answers!!

<p>We were behind on payment and we requested outstanding amount and it had R3500 legal fees which we paid,thinking we up to date another R7500 was sent for their attorneys which took account back to arrears. In July we requested full amount owing to get account up to date and we were told R21000 which we paid and got a letter to say account is up to date and in ceedit by R15. Aug Sep Oct we had normal instalment of R6500 but now we get a letter from Attorneys saying we behind by R11500. We requested feedback with the lady from homeloans she was to get back to us and its been a week NO RESPONSE. Are your Attonerys taking us for a ride or your homeloans department have no clue whats going on.</p>