I must wait 10 days for my money

i withdraw 400 from an fnb atm using my nedbank card, message went off my phone that i withdraw the money but no money came out of the atm, i received a receipt that i must contact my branch, that was on thursday, today i went to a nedbank branch, and they told me that i must wait 10 days, they have loggin in a query, i dont understand why is it taking so long for nedbank to solve they problem this bank is always giving me ****, and i dont understand why i am with this ******* bank, , just a months ago i had problems with your airitme, your system is ****, and unreliable, and please dont give me your im sorry excuses, my wife has been with capitec bank for more 6 years i have never heard her complaint about her bank, yes she gets problems but they are resolved on time, and im with this ****y bank and very expensive, with poor service, you are just robbing us of our money but your service is very poor, you know what take that R400 and upgrade on your system. i could understand if you said 5 working days, 10 DAYS,