1 reviews | Active since Nov 2016

24 Nov 2016, 10:44

I must pay for No Service

<p>Hi used to be a nedbank client. I went to the Paarl branch to close all my accounts. The consultant who helped me advised that I must wait 5 days and pay 280 into my account for debit order. He then called me later the week and we confirmed all was in order for closure of my cheque account. 4 Months later I received a call my Nedbank Account is overdrawn. I explained that I dont have a Nedbank account anymore as according to me it was closed. The consultant tasked with closing it called and said a debit order went off. Nobody notified me and banking costs pilled up. I explained that I'm willing to pay the amount of the debit order but not all of the costs that pilled up. He said he would speak to his manager and they would look at writing the costs off. Today, 6 months later I just received a sms of Demand Notice for payment! No way! I refuse to pay for them failing to close my account! I will seek legal representation and fight this abuse!</p>

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Replies (7)
's update24 Nov 2016, 10:47
Reviewer Update

Ref: ********** 0543

Nedbank
Nedbank's reply24 Nov 2016, 11:13
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

's update24 Nov 2016, 11:15
Reviewer Update

I would really appreciate a response asap as this notice could impact on other transactions I have pending!

Nedbank
Nedbank's reply24 Nov 2016, 11:19
Official

We at Nedbank strive to make things happen. A resolution manager will contact you shortly.

Kind regards

Client Experience Team

's update24 Nov 2016, 11:19
Reviewer Update

Thanks!

's update14 Dec 2016, 11:56
Reviewer Update

Thanks! I must admit I was pleasantly surprised when I got the call today to inform me of the good news. Thanks and kudo’s to the whole Client Experience Team. A team that’s worth the name!

Thanks! I must admit I was pleasantly surprised when I got the call today to inform me of the good news. Thanks and kudo’s to the whole Client Experience Team. A team that’s worth the name!

Nedbank
Nedbank's reply14 Dec 2016, 12:50
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team