I'm not sure if their hungover or just ***********

So I called Nedbank and I asked the gentleman who answered if the investment department was open today. The gentleman told me yes. He put me through and after holding on for 10 minutes a lady answered and I told her the reason for my call. She put me through. I waited for another couple of minutes to be told to call again the next day. I asked her why I wasn't told that at the beginning of the call and she told me she didn't know. I'm tired of always complaining about my bank. I feel like it's time for me to move.