I'm extremely disgusted and dissapointed

<p>Okay so i just thought i should hectically complain about the attitude i received from a Nedbank Representative earlier this morning, Her name is Naomi Baron and she deals with the Nedbank Business in Gauteng. I have a personal Nedbank account but never liked it because of the service i have always received. Oh well on Monday i received a TEXT MESSAGE from Nedbank stating that my account will be closed after receiving the card on the 7th October 2016, so what i did was activate the bank account and send as many invoices as possible with the bank details for clients to pay into the account. Today, i received a text message saying that the account is closed and amount has been deducted. Now my issue is this, when i called to ask when they contact me to inform me Naomi told me that she tried to call me on the 25th October. Strange thing is when i asked why she didn't send a follow up email she said "WE DO NOT EMAIL." Wow i mean really what if i was out of the country at the time what if i had no access to my cell phone at the time. Will you then just assume that i have got your details. Instead you send a TEXT MESSAGE saying the account will be closed. The service level is really bad. Today she told me that Nedbank will NOT Be reopening the account and the tone she used made me wonder whether she knew anything about customer service. If Nedbank is meant to "MAKE THINGS HAPPEN" then customer service should be very important. For a person who is trying to get their business on their feet i would never recommend Nedbank unless you have Millions of rand in your first week of Business. As for the rest, just stick to the banks that actually will give you a Banker who will care and guide you and will also be aware that when they speak to you they represent the Brand.</p>