I lost my partner on September 13, 2025

I lost my partner on September 13, 2025. I filed a claim according to the claims procedure. During the claiming phase, they were reaching out to all family members to inquire about our relationship, which confused me because I thought they could have addressed this when the policy was initiated. My partner was extremely ill; he was an orphan with many relatives who were far away from him. Most members didn’t even show concern for him while he was alive. His maternal family arrived during the critical stage, took him away to care for him, and stayed with him; we were still in love, but he was gravely ill. In a few weeks, he returned. Little did I realize he was going to pass away. Fortunately, I knew that since he was unemployed, he didn't possess any policies. I obtained the policy to cover the burial expenses, including the tombstone. The Nedbank failed to honor their commitment, preventing me from accomplishing what I intended for him. I continue to mourn