I lost my husband and seems like this company doesn't know the frustration we go through because of the tragedy. Can I have my husband money please.

You know loosing my husband is one of the most horrific thing I went through. Sitting down looking at my kids without anyone to call a father . Then comes Nedbank taking me from pillar to post when they should payout my husband money that has been in his account for close to a year now. I submitted all the documents they wanted but whenever I do follow up they tell me that the transfer has been reversed. Where to? they don't have answers.. Why was it reversed? No answer and whenever I get to Evaton branch I will be speaking to Precious telling me that she escalated to a team leader. When I ask to speak to the team leader then the team leader is not available for 3 weeks now and my question again on that is If that so called team leader is not working, my kids has to starve because of her. Guys I want my husbands money. I cant be running around for something that belongs to me and my kids. I've been complaining at the branch but they say there is nothing they can do.