I lost hope in Nedbank

I app**** for a loan with Nedbank on the 28 September 2017, I am writing this review on the 7th November 2017, I am still calling Nedbank to find out what the status of my application is. Up until Friday 3rd November, I didnt get any calls from Nedbank, the friday I called, and I got to speak with someone who loves their job, he followed up on my application, until all of a sudden a lady called me, Zanele was her name, I guess one of the team leads, she asked if I sign the bottom of the application forms and re-send them back to her, which I did. All of a sudden another lady called to read to me the terms and conditions, and said they would pay out soon. Since then I have been calling Nedbank, and all I get from the contact centre staff is that there is a technical error with the application, as an IT person, I ask them, what is the technical error, is it with my applation, since it was done online on the 28th Septermber, and a whole month went by without any feedback, woman who called me asked for a months bank statement, which i sent and sent and sent, only for one person to tell me they need the banks account statement, not the online banking one. Everyone says they are prioritising, but there is never any feedback. I was thinking about moving my salary to nedbank, but with this kind of response to peoples queries, I doubt. Another month will go by I suppose until they can payout, my worry is that all my details are with them now, why is there a technical issue, why cant their staff communicate as to what the issue is