I JUST hate Nedbank !!!

I get a Call this Morning from a very Rude individual from the ***** department. She starts with she would like to ask a few questions to verify me, I pass all the questions and she immediately says that Nedbank is going to list my name as a *****ster for the next 10 years because Tymebank gave them info that I submitted *****ulent bank statements to them. I simply downloaded the bank statement from my Tymebank app and highlighted my salary in the bank statements. I asked her can I first resolve this with Tymebank as obviously there seems to be a mis understanding...she just tells me no they anyway going ahead to list my name.... I regret moving my salary to this Bank !!!!!! She even gave me her incorrent name and surname plus email... no one knows her at the ***** department.