I have no word because I can't decide on emmotions

I lost my wallet with my bank card last weekend and as bad as it sounds. Is the least of the service I got from the bank. I reported my cards lost online which automatically gives an option on where can I collect my cards. My account is active as my salary went through the account and I have been using ever since I opened the account. I simply had to collect my card as promised and go to my child creche graduation but I was told they can't give me my card because some former NEDBANK employees blocked my account with ***** suspicious in 2016 and she resigned in 2018 yet I was transacting just fine. When the branch consultant called the (head Office) we were taken pilloried to post. The end result is I was not assisted and my family should sleep with no food and have to travel by foot to the graduation and to my home. And I have to wait until Tuesday meaning I don't have to go to work. Suggested the "send Imali" but the online was down due to upgrades.