I have money but I can’t use it

I opened my account on the app 15/05/2023 collected the card at the Mall of the North branch 26/05/2023 .

Activated the account/ card left went on by my day . Got home changed my pin cool … today or this evening which is the 29/05/2023 I receive funds R8050.00 I get the confirmation sms however I am unable to log in to the app , I’m like okay let me try the ussd I do it’s says the are no finds in my account, okay i went as far to purchase staff ( knowing that I recently changed the pin , I enter my pin 4 times as per instructions) it declines . Mind you I have a 7 month baby who’s on her last diaper . Okay I try the app still I’m unable to use the atm error “restricted card”

I call the ***1 I’m assisted gracefully by Alif or Ali my account is pending activation and my limit is on zero . Imagine. Now I have to return to the same branch after I was assured that everything is fine , with what money ? With a 7 month baby who has zero diapers now ? I couldn’t even believe my ears I had to ask the consultant to repeat himself. My 7 years old daughter went to school without eating or lunch