MM
Mhlophekazi M

1 reviews | Active since Oct 2012

10 Mar 2016, 15:57

I give up on Nedbank Edendale

Good Afternoon<br> <br> I went to Nedbank Edendale branch to get my internet account activated, this was a bad Idea. firstly i waited patiently for the Teller to call me, I was first in line but hey he took his time to call me up for service. i did not mind this.<br> <br> I then told him I need to activate my internet account as I could not log on, he asked his colleagues what he should do. then he got the answer but this was not enough he was insisting he wants, to reset my password, I told him make things easy for himself and just reset the profile so that It can be active, <br> <br> No he kept on saying he wants to rest my password but he could not do it. I asked him 4 times to reset the whole profile so that I logon I will then do the rest But No he was adamant that he wants to reset the Password.<br> <br> unfortunately he was unable do what he wanted to do and wanted me to wait while he phoned around.<br> <br> I would have really appreciated it if he just reset the pin and now I would be able to logon. I will now close My Nedbank Account.

0
Replies (1)
Nedbank
Nedbank's reply11 Mar 2016, 08:04
Official
Hello Anythingoes,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team