I found a Jurassic bank : Nedbank

I can not think of a worse possible experience than trying to deal with Nedbank for a basic credit card application, as an existing customer... Nedbank is simply a Jurassic Bank in the stone age. My journey as a customer to try to get an American Express card has reached an unparalleled and incommensurable level of frustration: 1) Card credit call center is not answering and actually unattended: tried 4 times, waited 25 mins and I just had to give up. 2) sms received everyday, requesting supporting documents that I already sent 5 times from different email addresses with proof of delivery received. 3) calls from Nedbank automated centre received dropping systematically on nedbank side.

It's a pity that American Express has historically chosen Nedbank as their partnering bank in SA as it can only damage their image. Amex service is actually over the top elsewhere in the world.

Beyond this appalling absence of service, Nedbank is on a landslide with such an archaic organization versus the digital bank newcomers