I feel ******

I experienced terrible treatment at Nedbank The Grove, 9 March at 10:30AM. It has been almost a week, but I don’t want another customer to be treated the same way.

I went in to close my account, and because I was not using it, it was overdrawn. I was told that I needed to put R50 in my account so that there would be sufficient funds to close it. I asked how much needed to be in the account to squash the fee’s and I was told R35. It is my view, and my husbands, that In principle I should be able to put the exact amount in and not have to forfeit change in order to close my account. Is this being done to every customer who closes an account at Nedbank?

Two days later, once my account was closed, I received an SMS notification that there had been an Overnight Transaction payment of R18.36 with the reference “CLSURE” at 02:00 AM. Where on earth to?

The treatment I experienced from the cashier assisting me was very rude, careless and not helpful.

I am so sorry that my 15 years at Nedbank ended so poorly.