JS
Janine S

1 reviews | Active since Nov 2016

27 Jun 2019, 11:48

I dont want the money!

I've app**** for a Personal Loan on Tuesday 25 June, there was a delay in processing it because of them not being able to get through to my HR dept. On Thursday 27 June (morning) i email the consultant to say I want the application cancelled because my husband got the finance we needed. Not long after emailing my cancellation i get the sms saying my loan is approved and will be paid into my account. I forward the sms to the consultant and she calls to say there's nothing she can do, but i can pay the money back including the INITIATION FEE of R1200!!!. I call Head Office to say the money is not in my bank account yet and surely they could then either reverse or stop the payment. NO ONE can help me --- WHY should i be charged a fee when i dont even have the money yet! So now this is being prolonged in order for them to clear the funds and charge me?????

0
Replies (3)
Nedbank
Nedbank's reply27 Jun 2019, 11:59
Official
Dear Janine                                      Your concerns have been noted and a resolution manager will contact you to discuss the way forward. 
Kind regards
Client Service Support
JS
Janine S's update27 Jun 2019, 13:58
Reviewer Update
I'm still waiting for this resolution manager to get in contact with me. The funds are still not cleared in my account but I'm given a settlement letter that's added a little over R2000 onto money i do not have!!!!!!!
I will NOT PAY ANY FEES - you will take back your money!!!
JS
Janine S's update27 Jun 2019, 14:15
Reviewer Update
NOT ACCEPTABLE!
you people are delaying this matter so that you can MAKE me liable to pay extra fees.
SOMEONE NEEDS TO CONTACT ME NOW!
I will NOT pay fees on money i DO NOT HAVE!