I dont think they know what costomer service means

I don't think I will ever step into any branch that has the name nedbank after the treatment I got from the team leader at jablani mall,i was told by the team leader she is not willing to help me in any way as my account was blocked due to financial and I tried to explain that all documents were submitted last year Jan at Fox street while I as applying for my ke yona account but the jablani consultant tells me a different story from his team leader at first I was told that my account was upgraded and when the team leader came she tells me another story that my account was blocked due to a larger amount that was in my account.i regret opening any accounts with nedbank after all this is resolved I don't think I will wanna recommend or use any nedbank service all that to the jablani branch.after all the years I've been a nedbank member to get the service. I got on the 02/01/2016 I spent over 2 hours and to get told they not even willing to help wow congrats u just lost a customer