I don't know is NOT an answer

I have been banking with Nedbank for almost 30 years. During that time I have had countless overdrafts and personal loans. Currently I have my bank account with them, my car is financed through them, I have personal loans with them. On Wednesday I phoned to request a personal loan of R7,000 over a 12 month period. I was told NO - with no explanation as to why, except to be told that \I don't know\" by the call centre operator? Nedbank nor any bank has ever told me no - especially not without an explanation.<br> <br> I phoned the complaints line and spoke to Geoff (ref ***) who promised to come back to me with some feedback. 2 days later I am still bemused and quit frankly horrified by the shocking level of non-service from Nedbank."