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howzitjulz H

1 reviews | Active since Jul 2016

15 Jul 2016, 08:22

I don't have a Nedbank Account

<p>I get that this is not necessarily Nedbank's fault. But what I have a problem is that I have contacted them more than 3 timed to remove my number from the account the problem account. I keep getting this text: "We notice your Nedbank account has not yet been rectified. A deposit is required to clear the excess. Your financial wellbeing is important to us". I alerted you that I don't have any products with you guys (Ref no. FI ********** ). I also contacted my service provider, MTN, who confirmed that they recycled number that have not been used for over 3 months, which is the cause for this mess. Can you guys remove my number from this account.</p>

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Replies (1)
Nedbank
Nedbank's reply15 Jul 2016, 08:42
Official

Dear Julias,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team