1 reviews | Active since Mar 2012
I can't even find a title
Below is the copy and paste email I sent to Nedbank Client Feedback *** and Nedbank Contact Centre *** almost a week ago, though their auto reply says someone will get back to you within 48 hours.. A few phone calls later but no one can explain why there are amounts (as little as it may seem) debited without descriptions
Good day,
Just when my last case got closed. I am back here again as I contacted the call center, I spoke to 2 consultants (unfortunately I cannot recall their names as they said them pretty fast) There is a transaction for R10 airtime dated 17 September 2025, that appears in m JustSave account which I did not purchase, there is no mobile number to show where this airtime went and no record of it under prepaid purchases.
The first consultant checked and 11:28 minutes later, the line was just quiet. I called again and the second consultant said she's transferring me to the specialist department and the line went dead.
Attached are 2 screen grabs to show what I am talking about...
I just want to understand what is going on please and I would appreciate it, if someone could please get back to me.
Regards, Binta Kabwiz Account number ***
Good day,There is a **** that is going on :-(Once again, a mysterious R10 airtime purchase in my JustSave account, no cell number allocated to that purchase and nevermind the fact thatI never made such a purchase. Putting that account on a minus balance. No man, can all the ******* airtime purchases please be refunded back into my account and can this **** please STOPPED.Regards,Binta KabwizAccount number: ***
Good day,There is a **** that is going on :-(Once again, a mysterious R10 airtime purchase in my JustSave account, no cell number allocated to that purchase and nevermind the fact thatI never made such a purchase. Putting that account on a minus balance. No man, can all the ******* airtime purchases please be refunded back into my account and can this **** please STOPPED.Regards,Binta KabwizAccount number: ***
The call center cannot give me answers and NO ONE SINCE THE 25TH September 2025 has bothered to get back to me...
Regards,Binta Kabwiz
The call center cannot give me answers and NO ONE SINCE THE 25TH September 2025 has bothered to get back to me...
Regards,Binta Kabwiz
5 days later for a different issue and still...
Good day,
I honestly do not know what or whom I offended at Nedbank but WOW.As per the above reference which I received from Nhlanhla (such a helpful consultant) after previous calls where ONLY promises were made that my query will be escalated. I spoke to someone again on Monday (13 October 2025) and AGAIN I was told someone will get back to me with feedback.
I got my Gold American Express Credit Card delivered, a few days after it was approved , I have been calling NON STOP to get SOMEONE/ ANYONEto tell me when the Master Card will be delivered.
THIS IS MOST PATHETIC SERVICE BY FAR FROM NEDBANK, FROM NO ONE BOTHERING TO GET BACK TO ME IN THIS MATTER AND IN ANOTHER MATTTERWHERE SO CALLED AIRTIME THAT I NEVER PURCHASED FROM MY JUST SAVE ACCOUNT. FROM SENDING NUMEROUS EMAIL, EVEN GOING TO HELLO PETER,COPYING MICHAEL (WHO PREVIOUSLY HELPED ME WITH ADDITIONAL ELECTRICITY PURCHASES FROM MY JUST SAVE ACCOUNT) BUT TO NO RESPONSES WHATSOEVER FROM ANYONE :-(.
Should I expect my credit delivery or not?
I AM REALLY A TINY DROP IN THIS MASSIVE OCEAN OF NEDBANK, BUT I AM STILL HUMAN AND A CLIENT OF NEDBANK FOR SO MANY YEARS, CAN THAT ON IT'S OWN BE REASON ENOUGH FOR SOMEONE FROM NEDBANK TO GET BACK TO ME...EVEN IF ITS TO TELL ME TO GO TO H$LL.
Regards,Binta Kabwiz
5 days later for a different issue and still...
Good day,
I honestly do not know what or whom I offended at Nedbank but WOW.As per the above reference which I received from Nhlanhla (such a helpful consultant) after previous calls where ONLY promises were made that my query will be escalated. I spoke to someone again on Monday (13 October 2025) and AGAIN I was told someone will get back to me with feedback.
I got my Gold American Express Credit Card delivered, a few days after it was approved , I have been calling NON STOP to get SOMEONE/ ANYONEto tell me when the Master Card will be delivered.
THIS IS MOST PATHETIC SERVICE BY FAR FROM NEDBANK, FROM NO ONE BOTHERING TO GET BACK TO ME IN THIS MATTER AND IN ANOTHER MATTTERWHERE SO CALLED AIRTIME THAT I NEVER PURCHASED FROM MY JUST SAVE ACCOUNT. FROM SENDING NUMEROUS EMAIL, EVEN GOING TO HELLO PETER,COPYING MICHAEL (WHO PREVIOUSLY HELPED ME WITH ADDITIONAL ELECTRICITY PURCHASES FROM MY JUST SAVE ACCOUNT) BUT TO NO RESPONSES WHATSOEVER FROM ANYONE :-(.
Should I expect my credit delivery or not?
I AM REALLY A TINY DROP IN THIS MASSIVE OCEAN OF NEDBANK, BUT I AM STILL HUMAN AND A CLIENT OF NEDBANK FOR SO MANY YEARS, CAN THAT ON IT'S OWN BE REASON ENOUGH FOR SOMEONE FROM NEDBANK TO GET BACK TO ME...EVEN IF ITS TO TELL ME TO GO TO H$LL.
Regards,Binta Kabwiz