I cant access my online banking

I joined Nedbank as a new client a month ago and since then i have not been able to access my online banking or get the money app to work for me to access my account. I opened a new credit card account but I've been having endless trouble trying to get this sorted. I called the contact center a few times and tried the online chat option. nobody can help me to authenticate the account, and keep telling me to go into the bank. With covid, I'm sure you can imagine how frustrating it is to go to any bank these days. the lines are long and sitting and waiting to be helped is even more excruciating. what I'm struggling to understand is, how can a new account not be authenticated? i need to mention that I'm an existing MFC client as well, and did not have any of the issues with them. Also, how can nedbank activate the credit card and register a pin but not give me the profile number which i actually need to activate online banking and the app. Even applying for the card was a nightmare and complete hassle, having to send through my documents 4 times and calling the contact center to find out if it was received. then still endless messages saying docs still outstanding. 2 weeks? I am completely annoyed at this stage of the game and refuse to go back into a bank again to get this sorted as this should have been done in the first instance when i collected the card. I am seriously considering cancelling the card and going to another bank where i can hopefully have a better experience and service. I am not impressed.