"I CANNOT MAKE THE IMPOSSIBLE POSSIBLE", said Nedbank when requested to make a once off payment.:O

It is with grave seriousness that i pen to yourselves! I have been experiencing issues with my NedBank APP, preventing me from transacting. I then made contact with your telephone Banking, requesting that funds be paid from my Nedbank account to a Standard Bank Account, only to be met with a highly smirked agent who advised that she cannot make the impossible possible, quite proud that in 2021, such a payment cannot be facilitated!!!!!!! I am beyond shocked by 1. Your agents’ knack to assist and 2. The FACT that one cannot simply make a payment from their account to another bank, bearing in mind that my daughter banks with a different bank and she is able to facilitate such payments over the phone.