I CALLED WITH 1 PROBLEM, I LEFT WITH 2 PROBLEMS

TWO PROBLEMS<br> <br> ONE<br> I CALLED IN ON THE 14/JULY/2015<br> I PUT IN A 32DAY NOTICE FOR AN AMOUNT OF R31000<br> IT WAS CONFIRMED TO ME THAT THE AMOUNT WOULD BE AVAILABLE ON THE 15 AUGUST 2015<br> A LETTER WAS POSTED TO ME, RE-CONFIRMING THIS.<br> ON THAT DAY, ONLY R29000 WAS DEPOSITED INTO MY CHEQUE ACC<br> <br> I CALLED TODAY, & ASKED THE REASON THE AMOUNT WAS SHORT BY R2000<br> I TRIED TO STAY CALM, I EVEN CHANGED MY LANGUAGE TO CATER FOR THE AGENT<br> SHE INSISTED IT IS NOT HER PROBLEM<br> ITS THE BRANCH'S PROBLEM<br> AS THEY DIDN'T EXPLAINED TO ME HOW THE 32DAY NOTICE WORKS<br> THOUGH IT IS THE CALL CENTRE THAT RELEASED THE MONEY<br> <br> FINALY SHE SAID IT WAS NOT HER<br> IT WAS AN AGENT IN Kagiso's TEAM<br> She gave non existent phone numbers to call Kagiso<br> I took it, and I hung up, or atleast that is what she thought (my phone was on mute)<br> She started skinnering about me to her colleague, my colleague and I listened to the entire conversation<br> She said I had a bad attitude, I wasted her tea-break and I was so young (hence my actions)<br> I annoyed her & I wanted too many things from her<br> <br> I WANT:<br> 1.A WRITTEN APOLOGY<br> 2.THE CALL AVAILED TO ME<br> 3.THE FUNDS IN MY ACCOUNT IN 24hrs