I called the contact centre and waited 16 minutes it’s the fourth call I’ve made in two days and waited around 16 to 20 minutes I asked the Consultant a question regarding the wait times because it’s really not good service she was extremely disrespectful

I called the contact centre and waited 16 minutes it’s the fourth call I’ve made in two days and waited around 16 to 20 minutes I asked the Consultant a question regarding the wait times because it’s really not good service she was extremely disrespectful and cut the call for that reason I’d like to change my bank I’m not happy with the service from Nedbank they act like they doing me a favour. I pay for the service to be rendered and I get poor service. In addition to the above I would like to call recording I’d like to take this to the ombud just to show them the poor service I get from the bank . The call was made today and was answered at 14.45 by the Consultant to disconnected within seconds. The call was made from my mobile phone so there’s no way you will not be able to get the recording if you require the number please call me and I’ll give you the number .