I called Nedbank and spoke to Langelihle on 04/08/2026 regarding my policy

I called Nedbank and spoke to Langelihle on 04/08/2026 regarding my policy. They are overcharging me on a product I have with them, she has since promised to come back to me, she hasn't done that. I called in on the 18/08, 24/08, 25/08 following up, and I am still not getting any assistance. On the 25/08 tried to escalate the matter with her supervisor Natasha Sarup, but she never bothered to call me back. Clearly, service is not a priority at all. I called in today as well 08/09. It's over a month that I need these people to assist me.