I AM UPSET WITH NEDBANK

I am so irritated as I opened a fixed deposit with NEDBANK 5 years ago. I did not have to go to the bank. I did the account online without visiting any branch. I now need my money back and I am told that I must go to the bank to get my money. I went to the bank and I was there more than an hour and they were unable to assist me. They are now telling that I need to go back to the bank. I am upset because I did not go to the bank to open the fixed deposit. I am upset that the bank is not willing to resolve it in a way that will also be convenient to me. They must just send someone to me - I am sure they have mobile consultants. I am upset because the bank (Bipulprasad, K. (Kamal)) tells me to just go to the bank. The banks need to be considerate. I have done my part and the bank FAILED!!! And now I am again expected to do what is convenient for the bank!