I am so disappointed.

I have been waiting for over a week to get a response regarding credit card limit increase. i did my application telephonic-ally on the 30th of January 2019 and i was informed it was going to take 3 to 5 day for me to get feed back. on the 4th of February i called the call center and spoke to a gentleman who was very helpful and said the increase request was rejected, i asked why and he said it looks like a system error and he lodged an appeal for me and he also informed me that it was going to take 3 to five days max. Today I called the call center again and they told me that there has been no update since my appeal. This is unacceptable worse part of it you never get any communication from the bank you must keep calling them for updates. I had a similar problem when applying for my credit card last year from Nedbank I had to complain for them to start to process my application, I guess since then there has been no improvement.