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Patrick M

1 reviews | Active since Apr 2013

04 Dec 2015, 14:42

I AM SHOCKED!!!!

I had an account with Nedbank which I closed along time ago. I think it was a savings account and we talking 4-5 years back but I recently received a call from their call centre saying owed over R1500.00 and this surprised me because al this times I was under the impression the account was closed. I asked one of agents why they are only contacting me now and she also didn't know why.<br> <br> I told her that I only had a personal loan with them but she insisted I had a savings account with them which had generated an interest of R1500.00. Talk about a day light *******!!! She then asked if I would take my papers as proof that I closed the account 4-5 years ago and I was finished. Why would I keep papers of 5 years ago????<br>

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Replies (1)
Nedbank
Nedbank's reply04 Dec 2015, 14:49
Official
Hello shandup,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team