I am not mad, just dissapointed.

It's taken 6 months to try to resolve a small issue. There is not a single follow-up from the bank, no resolution, just really poor service, and that's with me following up every 2-3 weeks. I get better service from all the other banks I deal with, I would not recommend dealing with Nedbank at all - their service is sub-par and frankly unacceptable. Please stop passing the buck and stringing me along. Fix it or don't, just make up your mind.