I am livid!!!!

I am livid to say the least no only do I have money missing from my nedbank account but I just spent 15 ****ing minutes(excuse my language) on the phone and ran out of 89 rand airtime speaking to the most *********** customer service agent nedbank has ever hired as a customer service agent myself I can honestly say she was *********** no only was I put on hold 3 times for over 4 mintuea each she just didn't know what she was doing nxah!!!!!I'm am livid I have been withnedbank for years and I could live with their incompetence but today I am livid and changing banks FINISH AND KLAAR