I am horribly unsatisfied Mr CEO or Charmaine, please intervene

I am Avery unhappy customer that has been very loyal with Nedbank for 20 years. I am in a position where I really need money, I have a predicament where I even asked fir an overdraft and never qualified, yes I need to sort out my challenges, not even consolidation. Come one Nedbank. I am crying horribly from the brand I like and advocate for, whereby I tell people ose tome to bank with you