I am fed up with Nedbank

I went to Nedbank on the 27th December 2019 at the Boulders Mall, Midrand to get assistance with my internet bank but got home and it was not working, I went back on the 30th December 2019 to the same branch and was assisted by a rude man who still could not get it right. I've been calling the call centre and the branch, am not getting any joy out of Nedbank as I am told that I have to go back to the branch. My question is, will Nedbank cover my travelling costs as this was supposed to be fixed the first time I was there. I would really appreciate a call from the Manager and an opology from the second consultant. My contact number is ***