I am extremely disappointed with Nedbank, particularly given this relates to their so-called “Private Banking Bundle”

I am extremely disappointed with Nedbank, particularly given this relates to their so-called “Private Banking Bundle”. During a routine transaction, I completed multiple in-app selfie verifications, all successfully approved. Despite this, my entire banking profile was abruptly suspended and all payments frozen without clear explanation. I was asked to submit additional documentation, which I did promptly. The funds originated from a reputable investment platform, leaving little justification for prolonged delays. It has now been seven days and my account remains suspended. There has been no meaningful communication, no clear resolution timeline, and no sense of urgency. For a “Private Banking” service, this is unacceptable. Instead of priority handling, I’ve experienced delays, silence, and operational disruption. This has caused significant inconvenience and undermines confidence in Nedbank’s ability to manage client accounts. Immediate resolution and a clear explanation are expected.