I am Disappointed in Nedbank

It is disgusting that Nedbank can shut down their client's accounts without prior notice or warning. When you phone Nedbank to find out what is happening they tell you that your account is not FICA registered, how come??? How did you even open my account in the first place??????

I went to the bank the following morning to submit the required documents only to be told I will have to go back after 24 hours for the bank to reopen my account and when I go back I get told that my documents are still being processed after wasting time and fuel driving to the bank and at that I seriously need access to my account as I have bills to be paid. the bank gives me a customer service number that I need to call so they can process my FICA documents. I called customer service only to find a clueless agent who gives me barely any information until I hand up.

Nedbank I am disappointed in you.