I am absolutely dismayed and beyond disappointed with Nedbank Homeloan Service

I app**** for a bond through Nedbank - against many people's advice - as I bank with them and have been for over 30 years, my salary gets paid into Nedbank, my car is financed through Nedbank, credit card with Nedbank etc etc and Nedbank are very very quick off the mark to offer me personal loans, a service I have frequently used and never defaulted on any of my payments ever. I app**** for a bond of R800,000.00 through Nedbank with a deposit of R350,000.00 and was declined. They gave me that automated response which I thought only other banks do. What happened to looking at customers as a customer per customer point of view?? Nedbank did not even give me a grace period to allow me to send them letters of proof of payment from my creditors whilst being 100% aware that this was in the works. Shocking horrible service. How not to keep a loyal customer base Nedbank, well done!!!