I always praise Nedbank. Yet today feel disgusted!

I have been banking with Nedbank for years.Even asked my husband to move over to Nedbank. I so very much regret that decision. From being a Ex employee I was always loyal to nedbank even when I chose to leave as a staff.Yet today I ask myself should I not be looking elsewhere. My husband was given better deals on both his vehicle purchases from other banks. Nedbank took so long to respond on the first vehicle that we lost the deal. He has been given better rates with 2 other banks for home finance and we still awaiting nedbank. Nevertheless after having spoken to Nonny from Nedbank Alberton and Steven at Card division I feel it's time to be marketing for a new bank. Nonny said that I was been sarcastic when I asked why my business account was not on Greenbacks.Yes Sarcastic! shocked me tooo. gets better a card was issued on my cheque account when I investigated it with Steven : Reference number ***0 he could barely hear me and asked that I speak up. After his *********** excuses for why this card was issued and cancelled without my knowledge I was screaming...He then said that he will not help me if I continue to scream. Hillariously his hearing became sensitive. Heartbroken!