> I added my new car (Jetour) to my existing Nedbank car insurance on 10 October 2025

> I added my new car (Jetour) to my existing Nedbank car insurance on 10 October 2025. I was dissatisfied with the increased premium of R1,603.41. However, to my further frustration, an amount of R2,375.95 was debited on 15 October 2025, which was not the agreed amount. > I obtained a lower premium quote from Outsurance & contacted Nedbank on the 20th.10.25 to have my policy cancelled on the 5th.11.25. To my surprise, I received a cancellation confirmation email on the same day indicating that the policy had already been terminated before my official request date. > After noticing the incorrect debit, I reversed the transaction via the Nedbank App. However, Nedbank Insurance debited the amount again & I was unable to reverse it a 2nd time. I have since called and sent several emails requesting a refund, but to date, I have not received any positive response. > I feel unfairly treated, as Nedbank canceled my policy prematurely and withdrew funds for a period during which I was not covered.