I activated my Nedbank credit card for international use before a work trip in March

I activated my Nedbank credit card for international use before a work trip in March. For the first 3 days, the card didn’t work, and support via the app was useless. Only after escalating through my mother’s private banker was it fixed on day 4. A suspicious transaction later appeared with a gibberish reference, which I reported immediately on 17 March. My card was blocked, and a ***** case opened—but since then, I’ve had no feedback. I’ve made 20–30 calls, each with long wait times, passed between departments, and repeatedly promised updates that never came. I visited Canal Walk branch, where the manager bluntly told me there was nothing more they could do. It’s now late May, and I’m about to travel again with no resolution, no card, and no answers. After years of banking with Nedbank, I’m appalled. My family and I will move all my accounts elsewhere.