How to win friends and infuence people. Dale Carnegie. Read it Nedbank or not........

I decided to close my account. I opened a new account with Capitec 16th. Capitec gave me ALL the documents needed and loaded the debit order switches and my new bank card. Fast helpful. Nedbank.....waited 27 minutes before been helped. Did bio-metrics, signed many documents, cards cut up, copies made and transfer of remaining monies to my account arranged. A quick 40 minute visit. I phoned the call centre on 20th to confirm that the closure had been done. Despite the glee that the woman showed when destroying my card their was no record of any kind electronic or otherwise that it was done and I would have to back to the branch and redo the process. Whilst visiting a man came and wanted a small overdraft settled but he would prefer the person to help. Correctly the woman stated at the ATM would be cheaper. I know that he said but I would far prefer you to help me. yes said the woman but if you............and on and on for 15 minutes. He asked her name,she covered her name tag then gave A name. He left.........still not been assisted as he had asked.

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