How to lose business with Nedbank

I have a business account with Nedbank so I recently contacted them regarding an RMA facility with an international bank. I was shunted from pillar to post by people who had no idea what a financial instrument is let alone what an RMA is. the irony is that they actually call themselves bankers.. they should be called "customer service agents". Absolute disregard for their clients, "it's not Nedbank's problem" and lack of knowledge seems to be their strong points. I wouldn't advise any business dealing with foreign currency or financial instruments to hold an account with Nedbank.