How much more of my time can you waste?

It was on the 6th January that I started to shop around for a personal loan that offers me less interest, and thus asking Nedbank for a settlement letter. Someone had then indicated that I could apply for a loan. I, then advised that I'd be happy, if the interest rate is dropped, which they were able to offer me, at 2% less.

Mataphelo is the individual I had dealt with initially. She had then forgotten to send me the contract, and I nudged her on the 7th January for it. I think I eventually got the documentation over.

And, then I followed up with Mataphelo again, only to be returned with an Out of Office. I then emailed Florence, on Mataphelo's out of office last week Monday, and I only got a response the Tuesday, as Florence was not in on the Monday.

Florence then emailed saying that I had to sign documentation again, as Mataphelo did not submit the application, dated 11 Jan I believe.

I had to then chase once again to ask when the funds would be dispersed, which Florence had escalated.

12th had passed, and it was still being escalated, then the 13th came, and I asked Florence if they could offer me a more competitive interest rate; to which she indicated that they weren't able to, as it's seen that I've already accepted said interest rate, and I indicated that I'd prefer to cancel, if they weren't able to match said interest rate. Then, Florence asked me if she should cancel it, because if it's not cancelled soon, and the funds are disbursed, then I will not have any recourse to cancel, and that I will be liable for the initiation fee.

She, then responded with "no problem". Later the day, I received a contract. I received all the accompanied notifications to confirm that the application was actually not cancelled.

The funds were eventually received the Friday evening, 14th January, from initially starting my application around the 6th January.

The financial institution that I received the money from then settled my loan on the Thursday evening, with yourselves, on the 13th January.

I transferred the money back that was sent to me on the 14th January 2021, which is all not reflecting as yet!!

So, please note that I shouldn't be held to account for the initiation fee, and ridiculous fees from Thursday evening, after settling the loan.

I do not have any hope for this issue any longer. I have no hope in the "service" that you proclaim to offer.

It's disgusting!