RS
Romy S

1 reviews | Active since Jul 2009

07 Apr 2016, 17:02

How many times for I have to ask?

For about 6 months in 1993 I lived in Ferndale. At that time I opened my 1st Nedbank account. In 1996 this account was closed at Nedbank's request as it was inactive. In the early 2000s I opened a new account with Nedbank. I provided all the relevant Fica documentation, including new proof of residence. Later (2006?) I app**** for a home loan with Nedbank for a house in Bordeaux. The bank had my address as that one in Ferndale from more than a decade earlier. I asked them to change it and was told it was done.<br> <br> Over the years that address in Ferndale continued to pop up on documentation. Over & over again I requested it be changed to my correct address and was told it had been done.<br> <br> In Oct 2014 I placed a complaint here on Hello Peter asking once and for all that this address in Ferndale be removed from all my Nedbank accounts. I was contacted by several Nedbank staff, including Devan & Rosy from Randburg branch. I re-supp**** them with proof of residence and I have emails confirming that old address had been deleted.<br> <br> Then last week I opened a Nedbank account for my daughter. And guess what? That Ferndale address from 22 years ago was down as my home address! PLEASE RESOLVE!!

0
Replies (3)
Nedbank
Nedbank's reply07 Apr 2016, 19:24
Official
Hello RomyS,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team
RS
Romy S's update10 May 2016, 09:51
Reviewer Update
Nope, another month later and still not resolved!
Nedbank
Nedbank's reply10 May 2016, 10:13
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team