How many Nedbank Employees does it take to close an account ?

On the 20th of December 2019, I went to the Nedbank branch at the Grove Mall to cancel my account. When canceling the account I was told that there was R500 remaining in my account and was said it would be paid into my new account. The teller then proceeded to cut up the cards for the respective accounts that had been closed.

Two weeks later I had still not received the R500 owed to me so I went back to the same branch to ask what the problem is. The teller who assisted me could not answer any of my questions as to why the R500 was not paid to me. The teller then proceeded to explain that the only way to access my remaining money was to re-open my account and widthrawl the money - which is what I then went on to do.

A few days later I received an sms from Nedbank saying that my credit card is in arrears of R500 and I need to make a payment. I phoned Nedbank and explained that I had just withdrawn the R500 left in my account and was never advised by any one of the people I had dealt with that I still owed money to nedbank. If I had been told I would not have had to go through the trouble of reopening my account to get my money out. I was further told that this issue will only be resolved by going in to the branch. (Which I was unwilling to do due the fact that I waited 4 hours to close my account). I proceeded to ask for the necessary account details so I could EFT the money owed. I never heard back from them.

On the 24th of February I received yet another call saying that I still owed money on my credit card. After explaining the story to yet another Nedbank employee I again asked for the necessary banking details to make payment. They once again never got back to me.

On the 27th of February I received another call asking me to pay my account to which I had to repeat my story.

Nedbank I am willing to pay they money owed, however I find your service shocking. The treatment I received when closing my account is the exact reason why I will no longer do business with Nedbank - their service is slow and there is an overall unwillingness to help which I experienced dealing with several Nedbank employees throughout this endeavor.