DR
Daniel R

1 reviews | Active since Jun 2014

21 Apr 2015, 08:27

How long can it take

I app**** for a overdraft last week Tuesday already. Firstly there was something wrong with my profile on the Nedbank system, this took two days before this was fixed.<br> On Thursday last week they approved the overdraft......today still (5 working days later)I am waiting for them to send the contact and to load the overdraft.<br> Thus, to get this in place took the bank 8 days until today...and it is still not done!!!!<br> And there is nothing they can do to speed up to process (according to the consultant and the Nigel branch)<br> How can this take so long......???<br> This is bad service and I surely hope Nedbank can get this sorted ASAP.<br> <br>

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Replies (1)
Nedbank
Nedbank's reply21 Apr 2015, 09:00
Official
Hello WernerRoets,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

Kind regards

Client Experience Team