How do I get the attorneys I want to get my home loan cancelled ?

Beginning of September, my home loan period came to an end. On 7 Sept I got a SMS to say that an attorney would contact me within 48 hours. Still waiting. I contacted the contact centre to have the attorneys changed, but the agent was reluctant to do so. I am now wanting to request a particular attorneys to handle this home loan cancellation please because I know that they will actually do the work. Please can someone just treat me like a customer and attend to my needs.