How can't we help you

<p>Since November 2014 I have been trying to wrap up an estate late. Part of this process is transferring a half share of a property to one of the beneficiaries. Nedbank holds the bond on this and in all this time have been stalling the whole process by promising to send the necessary paperwork and instructions. These never materialize. They have stated that they have no claim against the estate but will not send us the instruction for the substitution of debtor. They don't answer emails, don't return phone calls and when you get them to commit to send the relevant paperwork they neglect to attach it to the email. I have in the past complained to the banking ombudsman and they have been instructed to supply what I need. There is no service, no professionalism and just a bunch of hot air when they commit do doing anything. </p>