House owners Insurance claim

Item: Nedbank
Rating: 1
Author: Wanda M

We have lodged a claim with Nedbank Insurance for a geyser on Monday 8th January 2018. Every time you phone, you speak to an *********** call center person and you have to repeat you story every time. They NEVER phone you back. The service is shocking!!! You can never get hold of the same person you have spoken to ten minutes ago!! The only person who was helpful was Ellen Ferreira. Needless to say, our problem is STILL NOT sorted out!@!!

Helpful (0)

Replies (2)

Nedbank's replyOfficial

15 Jan 2018, 08:43

Dear Wanda Mooij

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Nedbank's reply15 Jan 2018, 08:43

Official

Dear Wanda Mooij

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Wanda M's updateReviewer Update

29 Jan 2018, 10:33

Good morning, our enquiry regarding the claim was sorted, but the call center complaint was not answered. There are two people which I want to thanks in assisting us, Robyn van Niekerk (he was excellent) and Ellen Ferreira (who has actually listened to my problem). Thanks

Wanda M's update29 Jan 2018, 10:33

Reviewer Update