Horror experience

I would like to express my deepest disappointment at the service I received from Nedbank.

Since i started banking with Nedbank I thought that I was joing a banking institution with a better service. I was wrong. My worse experience was when my surname was spelt incorrectly on my bank card. It was literally butchered into something I have never seen. from a simple Kubheka to KHBEKA.

When I went to the branch in Northgate to have this sorted, I got a new card but to my further disappointment it had the same error. Then I went to the Sandton branch, thinking that maybe I will get a better service there, but to my surprise I received a new card with the same mistake. My card has reached expiry now in November and when I went to collect a new card at the Sandton branch, I was flabbergasted to receive my card with the same error, after several attempts to have this sorted. How can Nedbank be so insensitive and spell someone's surname incorrectly more than 3 times ? I will never forget this worse experience with nedbank, the bank is no different from the Home Affairs famously known as "Horror Affairs". This is so disgusting from Nedbank to spell someone's name in such a horror manner!