Horrifying service

It is heartbreaking that you guys chose to sell a product that your employees are clueless about. We opened a stokvel account in June 2018 at the Balfour branch and we were sold the funeral benefit which we submitted documents and signed for. To our surprise we submit a claim in May 2019 and are told we don't have the benefit. It's been a month and we have been sent from pillar to post, sold dreams with no resolution. The nonchalant attitude of the Nedbank employees is appalling, it seems it's forgotten a life has been lost. Can incompetence be added to your values cause that is all that shines through the employees.